All items are sent via Australia Post E-Parcel with tracking. All our products will be padded for protection to minimise risk of damaged goods and can be tracked for a quick & safe delivery to our customers. If you are not home or at the nominated delivery place, your parcel will be sent to your post office for pick up and Australia Post will leave a card notifying you.
Delivery will be between 2-10 working days from payment received for domestic shipping (Australia), and up to 14 working days for international shipping depending on the country.
About international shipping:
Check our International shipping page with the full list of countries we ship to. Note that the shipping fees to your country may currently be high as we are an Australian based business. We’re working towards a more sustainable solution but in the meantime, keep an eye on our social page or sign up to our emails for up to date announcements. To view the current delivery costs to your country, add the item to your cart and enter your country on the drop down option.
Please note custom fees or import duty may apply to your shipment depending on your country of residence. Start Bio Solutions cannot be held responsible for such fees and taxes.
You can choose to write in the delivery instructions to leave your parcel behind however if you choose this option you accept liability for the package should it get lost, stolen, damaged or misplaced.
Thank you for your interest in our product. Unfortunately, we are not able to ship internationally to other countries than Australia and the United States (via our US website) at the moment. We recommend using the services of a shipping forwarding company, such as CleverMail.
We are working towards offering a better service for international shipping but in the meantime, keep an eye on our socials or sign up to our emails for up to date announcements.