All items are sent via Australia Post E-Parcel with tracking. If you are not home or at the nominated delivery place, your parcel will be sent to your post office for pick up and Australia Post will leave a card notifying you.

Standard Delivery will be between 2-10 working days from payment received, depending on your location.
Express Post is available as an upgrade at checkout (1-4 business days) via Australia Post.

You can choose to write in the delivery instructions to leave your parcel outside if you're not home. However if you choose this option you accept liability for the package should it get lost, stolen, damaged or misplaced.

We ship internationally to most countries. Please note we ship from Australia and are working behind the scenes to improve our shipping rates and times in the coming months. If you can’t find your country at checkout, please get in touch with us.

Insuring your parcel for international shipping: We strongly recommend purchasing Route as an add-on at checkout. Route is a small fee and will ensure that your parcel is protected from damage, loss, or theft and cover any costs that may be involved in rectifying the issue. If you chose not to use Route, any damage, loss, theft or other issues associated with delivering your parcel will not be covered by Start Bio Solutions.

Import tax & duties: We do not cover any costs associated with tax or duties on arrival.